FAQ
Is your showroom open? Can I pick-up my order?
Our showroom is open! If you are local to Denver and want to pick up your order, please call us or place your order online and select "in-store pickup" at checkout. You will receicve an email when you order is ready for curbside or in-store pickup.
When will my order ship?
Orders placed Monday through Friday before 4pm MST will ship same-day. Orders placed after 4pm MST on Friday or over the weekend will ship the following business day (weekends and holidays excluded).
We do not ship on the following holidays in 2024: Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Memorial Day, the 4th of July, 5th of July, Labor Day.
Can I ship to a PO Box?
FedEx does not deliver to PO Boxes. Due to restrictions by FedEx it is highly advised not to attempt shipment to a P.O. Box.
FedEx may return the package to us as undeliverable. If you have any questions, please call us 1-800-209-6122.
How will I know that my order has shipped?
You will get a shipping confirmation email with the FedEx tracking number for your order.
Do you offer free shipping?
No. As we like to say, there is no such thing as free shipping. Somebody pays for it! We only charge our customers the fee that FedEx charges us for shipping. We keep our prices incredibly low and competitive, and we are therefore unable to absorb shipping costs.
Do you have coupon codes?
No, however we do offer quantity discounts. These discounts are visible on each individual product page.
Where can I find information about quantity discounts?
On each product page, below the price, there is a box that describes the tiered discounted prices and the number of items needed to obtain each price.
Is your website secure?
Yes, our website is 100% secure and is tested daily by McAfee Secure to ensure protection. We use Secure Sockets Layer (SSL) encryption. This is the industry standard for keeping your information out of the wrong hands.
What will you do with my customer information?
We sell awesome Christmas lights, not customer information. At Novelty Lights, we are committed to protecting your privacy. The information you provide is used only within our company to process orders. We do not give or sell any customer information to third parties.
How do I make a return?
UPDATED RETURN POLICY EFFECTIVE OCTOBER 1st 2024
Satisfaction Guarantee
Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, our hassle-free return and exchange policy is designed to give you peace of mind. We are committed to ensuring our products and customer service consistently meet your expectations.
IMPORTANT Returns Acceptance
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Returns will not be accepted 30 days after purchase date.
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The product must be in its original packaging, including all hardware, instructions, and accessories, and in an unused and undamaged condition to ensure they’re resaleable.
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Returned Products must not have been used, installed, or modified in any way.
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Customers are responsible for shipping charges for returned products. Returns must be scanned by the return shipping carrier within the 30-day deadline.
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Products returned after 30 days or in a damaged, incomplete, or modified state will either be returned to you at your expense or be subject to a restocking fee (up to 40%), depending on the product’s condition.
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Customers are responsible for shipping costs to return non-defective products.
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We don’t refund shipping costs associated with the original purchase.
For more details please refer to our policy here.
What if the product is defective?
All products sold by NoveltyLights.com have a warranty, the length of which can be found in the product overview or specificatoins tab on the product page. Our goal is to resolve the issue as quickly as possible. We will either replace the product (if in stock) or issue a full refund.
- Please inspect your order upon arrival. If your order arrives damaged, not working, or if you received the wrong product, photo documentation is required to assist with processing your claim.
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Contact Novelty Lights within 7 days of delivery at customerservice@noveltylights.com. Provide your order number, a description of the issue, and photos of the product.
- Claims submitted after 7 days for damage will be denied.
A shipping label will be provided at no cost to you for incorrect products. Replacements will also be shipped at our expense.
If you have any questions or concerns, please contact us.
1 (800) 209-6122 Option 4 or customerservice@noveltylights.com
For more details please refer to our policy here.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover and American Express. You can also pay through PayPal.
What are your hours of operation?
You can reach our sales or customer service teams by calling 1-800-209-6122 Monday-Friday from 9am-5pm MST. Or email us at customerservice@noveltylights.com anytime.
I live in Denver, can I come pick up my order?
Yes, you can call us or place your order online and select "in-store pickup" at checkout. You will receicve an email when you order is ready for curbside or in-store pickup. Allow us 24-72 hours to have your order ready for pick-up.
Do you ship to Alaska? Hawaii?
Yes. You may place your order online or call us. We cannot ship orders to Alaska or Hawaii by any method of ground transport. We offer 2-day or overnight shipping. We do not ship via USPS.
Do you ship to Canada?
Yes, we do ship to Canada and you may place your order online and select the appropriate Canadian shipping option. Pleaste note that all prices on our website, products & shipping, are in US dollars.
Do you ship to Puerto Rico, Guam, American Samoa, US Virgin Islands or Norther Mariana Islands?
No, we cannot ship to the above mentioned US Territories. We do accept billing addresses to these locations.
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